Dallas 311
The 311 Call Center operates 24/7 and is staffed by Customer Service Representatives who are trained to receive calls from residents, actively listen to their concerns and, based upon their situation, determine which service request(s) would best suit their needs. The Customer Service Representatives are also responsible for educating citizens about departmental website navigation, the 311 App, and sometimes direct citizens to non-City related organizations for assistance. It is our intention for 311 to be a “one-stop shop” type of call center addressing all concerns on one call. Our goal is to leave a lasting impact on residents, assuring them that the City of Dallas is working to resolve their concerns and improve the overall quality of life for Dallas residents.
Frequently Requested Services
- Code Concerns
- Sanitation Roll Cart
- Missed Garbage
- Street Repair
- Parking – Report a Violation
- Animal Loose
- Dead Animal Pick Up
- 24 Hour Parking
- Water/Wastewater Line Locate
To Submit a Service Request:
By Phone
Simply call 3-1-1 when inside Dallas' city limits.
You may also access Dallas 3-1-1 by calling (214) 670-3111 from any location.
Online
Visit - Request a Service Page
Mobile Application
Access your phone's app store, locate and download the Dallas 311 mobile app
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